Privacy Policy
Last updated: 8 November 2026 · Version 1.0 · Effective from: 9 November 2026
1. Introduction and who is responsible
1.1 This Privacy Policy explains what personal data UniMate collects when you use the Platform, book a Course or contact us, why we collect it, who can see it, how long we keep it and what your rights are.
1.2 The person responsible for your data (the data controller) is Anas Ahmed Mamdouh Mohammed, who operates UniMate, an education project under formation in Egypt. Contact: WhatsApp 01032107593; email anasahmed.entr@gmail.com.
2. Information we collect directly from you
- Data · When · Why we use it
- Personal email address and password · Creating an Account · To create your Account, send the verification link and let you log in
- Phone number · Registration or Booking · To identify your Booking, contact you about it and, for Premium, add you to the Course group on WhatsApp
- Specialization and academic year · Registration or Booking · To understand our students and plan Courses and support
- Course(s), tier and Promo Code · Booking · To activate your access and pay the ambassador's commission
- Screenshot of your payment receipt · Booking · To check your payment before we activate access
- Record that you accepted the Terms (version number, date and time) · Registration and each Course purchase · To keep proof of what you agreed to
- Login session details (section 4) and a watermark showing your user ID on videos · Registration, login and streaming · To keep your Account secure, detect account sharing and trace leaked content
- Messages you send us · WhatsApp support · To answer your questions and resolve problems
We do not ask for your national ID, student ID, date of birth or any bank card details.
3. Payment information
We do not process card payments. You pay by InstaPay or Vodafone Cash, which are run by your bank or wallet provider under their own terms and privacy policies. We receive the money and the receipt screenshot you upload. A receipt may show details such as your name, phone number or part of an account identifier.
4. Technical and device information
4.1 To keep Accounts secure and detect account sharing, each time a session starts (when you register or log in) the Platform records: a session identifier; the date and time the session was created; your device and browser type; your IP address and the country (name and code) it indicates; and the date the session expires. Your dashboard shows these devices, and you can sign out of all of them.
4.2 The Platform's own logs do not store IP addresses, but may store your user ID. Our hosting provider, Appwrite, keeps access logs that include IP addresses for up to 7 days, and Cloudflare, which manages our domain and web traffic, may keep short-term logs for between 24 hours and about a week.
4.3 We record your IP address and country only for account security and to investigate suspected account sharing or leaked content. We do not use them for advertising or to track your location over time, and we do not monitor how you use the Course Materials.
4.4 Each video you stream carries a digital watermark showing your user ID. It is used only to trace the source of leaked content.
5. Cookies and similar technologies
5.1 We use cookies only for authentication, to keep you signed in.
5.2 We do not use analytics, tracking or advertising cookies or pixels.
6. How we use your information
We use your data only to:
- create and secure your Account and detect account sharing;
- process your Booking, check your payment and activate your access;
- send you account verification links, notification emails and Booking confirmations;
- run Premium WhatsApp groups and provide support;
- calculate and pay ambassador commissions;
- protect our content and investigate suspected breaches of the Terms; and
- meet our legal obligations.
We do not sell your data and we do not share it with advertisers. We will send you messages about future UniMate Courses only if you agree to receive them, and you can opt out at any time.
7. Account security and course access monitoring
We do not monitor your activity on the Platform beyond the session information described in section 4. We look at an Account's session records only when there is a specific reason, for example a report that a login is being shared or Course Materials found online. Any action we take follows section 14 of the Terms.
8. Who can see your information
- Who · What they can see · Why
- The founder · All Account, Booking and payment data · He checks payments and activates access
- Our freelance platform developer, Mohamed Magdy · Platform data, only when needed · To build, host, maintain and fix the Platform and help with access problems
- Appwrite (hosting, Frankfurt, Germany) · Everything stored on the Platform: Account, Booking and session data, receipt screenshots and Course videos · To host the Platform's website, database, login system and file storage
- Cloudflare · Your IP address and technical request data in short-term logs · To manage our domain name and web traffic
- Resend (email service) · Your email address and the emails we send you · To send account verification links, notification emails and Booking confirmations
- WhatsApp (Meta) · Messages and numbers in UniMate chats and groups · Support and Premium groups, under WhatsApp's own privacy policy
- Course instructors · Sales totals for their Course; in Premium groups, members' WhatsApp names and numbers · Revenue share; answering questions. Their agreements bar them from using student contact details outside the group
- Ambassadors · How many sales used their Promo Code · Commission
- Other Premium group members · Your WhatsApp name and number · Shared group (see the Terms, section 9.2)
- Authorities · What the law requires · Only where Egyptian law requires disclosure
9. Storage and international transfers
Your data is stored by Appwrite in Frankfurt, Germany. Cloudflare and Resend may also process data outside Egypt, and WhatsApp is run by Meta. We transfer or store your data outside Egypt only as described in this policy and with your consent given when you register and when you book.
10. How long we keep your information
- Payment receipt screenshots: deleted at the end of the semester in which they were used.
- Account and Booking data, and records of your acceptance of the Terms: kept while your Account is active, so you can book later Courses. You can ask us to delete them at any time.
- Login session records (section 4.1): kept for up to one year, or until you sign out.
- Provider logs with IP addresses: Appwrite up to 7 days; Cloudflare 24 hours to about a week (section 4.2).
- Premium WhatsApp groups: closed after the first exam attempt, and not reopened for resits.
- Payment and payout records: kept for as long as needed for accounting and tax purposes.
11. How we protect your information
Only the people listed in section 8 can access your data, and only for the reasons given there. Passwords are stored hashed, never as plain text, and the Platform uses encrypted connections (HTTPS). No system is completely secure. If a breach affects your data, we will tell you and notify the authorities as the law requires.
12. Your rights
You can ask us to tell you what data we hold about you and give you a copy, to correct it, to delete it, or to stop using it for marketing. You can also withdraw any consent you have given. Message us on WhatsApp 01032107593 and we will reply within 7 days. Deleting your Account ends your access to any Course you are still enrolled in. You may also complain to the Personal Data Protection Center.
13. Students under 18
Our Courses are designed for university students and are not offered to anyone under 15. If you are 15 to 17, a parent or guardian must approve your purchase and may make any request in section 12 on your behalf.
14. Changes to this policy
If we change this policy, we will post the new version on the Platform with a new date.
15. Contact
WhatsApp 01032107593 · Email anasahmed.entr@gmail.com