Terms of use · UniMate

Terms and Conditions

Last updated: 8 November 2026 · Version 1.0 · Effective from: 9 November 2026

1. Introduction and acceptance

1.1 These Terms and Conditions (the "Terms") govern your booking of, payment for and use of UniMate revision courses and the UniMate platform at unimate.courses (the "Platform").

1.2 You accept these Terms by ticking the confirmation box when you book a Course. If you do not agree with them, please do not book.

1.3 The UniMate Privacy Policy and the UniMate Refund Policy form part of these Terms. Please read them too.

1.4 These Terms are available in Arabic and English. If the two versions differ, the Arabic version prevails.

2. Who we are

2.1 UniMate ("University Mate", "we", "us", "our") is an education project under formation in the Arab Republic of Egypt. It is not yet a registered company. Until it is registered, UniMate is operated by Anas Ahmed Mamdouh Mohammed, who sells the Courses, receives payments personally and is the party you contract with.

2.2 Contact: WhatsApp 01032107593; email anasahmed.entr@gmail.com.

2.3 UniMate is independent. It is not affiliated with, endorsed by, or acting for Coventry University, The Knowledge Hub Universities, the University of Lancashire (UCLan), European Universities in Egypt, or any other university. University and module names are used only to identify which module a Course covers.

3. Definitions

In these Terms:

Account means the personal account you create on the Platform.
Booking means your request to buy a Course, submitted through the booking form with proof of payment.
Activation means the moment we confirm your payment and open your access to a Course.
Course means a revision course for one university module, as described on its Course page.
Course Materials means the recorded video, slides, test bank, formula sheets and any other content provided with a Course.
Exam Date means the date of the final examination of the module a Course covers.
Standard and Premium are the two Course tiers described in section 6. A Bundle is two Courses sold together at a combined price.
Pre-sale means a Booking made before a Course is released. Release Date means the date a Course becomes available, as shown at Booking.
Promo Code means a code issued to a UniMate student ambassador.

4. Eligibility

4.1 To book a Course you must be 18 or older, or have the permission of a parent or legal guardian to make the purchase. By ticking the confirmation box you confirm that one of these is true.

4.2 Courses are not offered to anyone under 15.

4.3 If you are 15 to 17, your parent or guardian must approve the purchase, and may exercise your rights under these Terms and the Privacy Policy on your behalf.

5. Your Account and single-user access

5.1 You create an Account with your email address and a password, and confirm your email address using a verification link we send you. You must give accurate information and keep it up to date.

5.2 Your Account is personal to you. Each Course licence is for one individual only.

5.3 You must keep your password confidential. You must not share your login details with anyone, including friends, classmates or study groups, and you must not let anyone else use your Account.

5.4 You may sign in to your Account on more than one device. Your dashboard shows the devices signed in to your Account, and you can sign out of all of them at any time. We may block any device, or suspend or close the Account, if we reasonably suspect a violation of these Terms (see section 14).

5.5 If you think someone else has used your Account, tell us on WhatsApp straight away.

6. Courses and tiers

6.1 Standard includes a recorded video explanation streamed on the Platform, plus slides, a test bank and formula sheet(s). All Course Materials can be viewed on the Platform only and cannot be downloaded.

6.2 Premium includes everything in Standard, plus a Course WhatsApp group with the Course instructors (section 9).

6.3 A Bundle combines two Courses, in the tier you choose, at a combined price.

6.4 Our instructors are university students who have studied the subject. They are not university staff, and the Courses are not official university teaching.

6.5 The test bank contains original practice questions written for UniMate. It may also contain questions from published past papers, each labelled "Past paper" with its source. No question is a prediction of, or taken from, any upcoming exam.

6.6 Explanations are given in a mix of Arabic and English.

7. Booking, payment and activation

7.1 Prices are shown in Egyptian pounds on the booking page.

7.2 To book a Course you:

(a) create an Account;

(b) pay by InstaPay or Vodafone Cash to the account shown on the booking page;

(d) tick the confirmation box.

7.3 We check each payment manually and aim to activate your access within 12 hours of your upload. If your access is not active after that time, contact us on WhatsApp.

7.4 A Booking is accepted when we activate it. If we cannot verify your payment, we will tell you, we will not activate the Booking, and we will return any money we received (Refund Policy, section 6.2).

7.5 You may use one Promo Code per Booking. It must be entered at Booking, cannot be added afterwards, and cannot be combined with another discount.

7.6 After Activation we send you a confirmation of your Booking on WhatsApp or by email, showing the Course, tier, price paid and the date your access currently ends.

7.7 Pre-sale. If you book before a Course is released, your access starts on the Release Date shown on the Course page when you book. Pre-sale Bookings cannot be cancelled (see the Refund Policy).

8. Access period and expiry

8.1 Your access to each Course ends automatically at 23:59 Cairo time on its Exam Date. Each Course in a Bundle ends on its own Exam Date. We do not display exam dates on the Platform, because universities may defer exams. We set the access end date for each Course and move it if the exam is deferred, so that it matches the real exam date.

8.2 When access ends, you can no longer view the Course Materials and your licence under section 10 ends. The restrictions in sections 11 and 12 continue to apply after your access ends.

8.3 If the university defers the exam, we move your access end date to the new Exam Date. If your exam date changes and your access has not been adjusted, tell us on WhatsApp.

8.4 Resits. If you do not pass the exam and have to take a resit, tell us on WhatsApp and we will extend your access to the Course until the end of the resit date (23:59 Cairo time). The extension covers access to the Course only; the Premium WhatsApp group is not reopened (section 9.1).

9. Premium WhatsApp group

9.1 The Course WhatsApp group opens when the Course is released. Instructors aim to reply to your questions within 24 hours, up to the night before the Exam Date. After that, the group becomes read-only. It is closed after your first exam attempt and is not reopened for resits.

9.2 Members of the group, including the instructors, can see each other's WhatsApp name and number. Join only if you are comfortable with this.

9.3 The group is for questions about the Course content. Instructors will not help with assessed coursework or with anything that breaches your university's academic-integrity rules.

9.4 The rules of conduct in section 13 apply in the group.

10. Intellectual property and your licence

10.1 The Course Materials belong to UniMate or its licensors and are protected by intellectual property law. Past-paper questions remain the property of their owners and are reproduced for study, with their source shown.

10.2 When we activate a Course, we give you a limited, personal, non-exclusive and non-transferable licence to view and use its Course Materials for your own private study until your access ends.

10.3 All rights not expressly granted to you are reserved.

11. Content protection

11.1 All Course Materials are provided for viewing on the Platform only and cannot be downloaded. Videos are streamed, and each video carries a digital watermark showing your user ID. If Course Materials are leaked, the watermark and our session records may be used to identify the Account the content came from.

11.2 You must not:

(a) record, screen-capture, download, copy or rip any Course Materials, or try to do so;

(b) share, sell, upload, post or distribute any Course Materials, in whole or in part and in any format, including through WhatsApp, Telegram, Google Drive or any other cloud storage, social media, or printed or physical copies;

(d) use Course Materials to create, teach or sell another course or study product; or

(e) bypass, or attempt to bypass, the Platform's login or access controls.

12. Other prohibited activities

You must not:

(a) give false information when you book, or upload a fake, edited or someone else's payment receipt;

(b) use a Course to cheat or to break your university's academic-integrity rules;

(d) use the Platform for any unlawful purpose.

13. Code of conduct

In WhatsApp groups and any other UniMate channel, you must not harass, threaten or insult anyone, post hateful content, spam or advertise, or share another person's personal information.

14. Account sharing, suspension and termination

14.1 If we reasonably believe that your Account is being shared or that you have breached sections 11 to 13, we may block any device or suspend your access immediately while we review the matter. Where possible, we will tell you the reason.

14.2 If we confirm the breach, we may remove you from any WhatsApp group and permanently close your Account, ending your access to all Courses, without a refund.

14.3 Payment reversals. If, after your access is activated, you reverse or dispute a payment without a valid reason (for example, by falsely reporting a transfer as unauthorised), we may suspend or close your Account and refuse future Bookings. This does not affect your right to raise a genuine complaint with us or with the Consumer Protection Agency.

14.4 We may take legal action for copying or distribution of Course Materials, particularly in cases of large-scale distribution or piracy, and may use the watermark and session records described in section 11 and in the Privacy Policy as evidence.

14.5 You may ask us to delete your Account at any time. Deleting your Account ends your access to every Course. Refunds are governed by the Refund Policy.

15. Educational disclaimer and no guarantee of results

15.1 Courses are revision aids. They do not replace your university's teaching, materials or instructions. Always rely on your university's official information about your module, syllabus and exams.

15.2 We do not guarantee any grade, pass or exam result. Results depend on many factors outside our control.

15.3 We work to keep the Course Materials accurate. If you find an error, please tell us and we will correct it.

16. Technical requirements and availability

16.1 You need a stable internet connection and a recent browser that supports the features the video player needs (WebAssembly, Web Workers, Media Source Extensions and HTML5 Canvas): Chrome, Edge or another Chromium browser version 80 or later, Firefox 78 or later, or Safari 14 or later.

16.2 We aim to keep the Platform available. It may occasionally be interrupted for maintenance or for reasons outside our control. We are not responsible for problems caused by your device, software or internet service.

16.3 If a problem on our side stops you from accessing a Course, contact us on WhatsApp and we will work to fix it. The Refund Policy explains the position if we cannot.

17. Limitation of liability

17.1 To the extent permitted by Egyptian law, our total liability for any claim relating to a Course is limited to the amount you paid for that Course.

17.2 To the extent permitted by Egyptian law, we are not liable for indirect losses, including exam results or lost academic or professional opportunities.

17.3 Nothing in these Terms limits or excludes any right or liability that cannot be limited or excluded under Egyptian law, including the Consumer Protection Law.

18. Indemnity

To the extent permitted by law, you are responsible for losses UniMate suffers because you shared, sold or distributed Course Materials in breach of section 11.

19. Changes to these Terms

We may update these Terms and will post each new version on the Platform with its date. The version that applies to a Booking is the one you accepted when you made it, unless a change is required by law.

20. Governing law and disputes

20.1 These Terms are governed by the laws of the Arab Republic of Egypt.

20.2 If you have a complaint, please contact us first. We aim to respond within 7 days.

20.3 Disputes will be settled by the competent courts of the Arab Republic of Egypt, including the Economic Courts where they have jurisdiction. You may also complain to the Consumer Protection Agency.

21. Contact

WhatsApp 01032107593 · Email anasahmed.entr@gmail.com

Refund Policy

Last updated: 8 November 2026 · Version 1.0 · Effective from: 9 November 2026

Summary All sales are final. We do not offer refunds, exchanges or cancellations, including for Pre-sale Bookings. The only exceptions are a Course we fail to deliver (section 6.1) and money paid by mistake (section 6.2).

1. Scope

This policy applies to every Course, tier, Bundle and Pre-sale Booking. It forms part of the UniMate Terms and Conditions, and words defined there have the same meaning here.

2. Why sales are final

When we activate a Booking you get immediate access to digital Course Materials, Digital content cannot be returned once accessed, so every sale is final.

3. Situations that do not qualify for a refund

You change your mind, or no longer need the Course.
Personal circumstances, including illness, travel, or a change of module or university.
Your grade or exam result.
You did not use the Course before your access ended on the Exam Date.
Problems caused by your own device, software or internet connection.
You chose the wrong Course or tier.
Your Account was suspended or closed for breaching the Terms.

4. Upgrades

Upgrading from Standard to Premium is not currently offered.

5. Pre-sale Bookings

A Pre-sale Booking cannot be cancelled once you have paid. Your access starts on the Release Date shown at Booking.

6. Exceptions

6.1 Course not delivered. If we fail to deliver a Course you paid for, including a Pre-sale Course that is not released, or a technical failure on our side prevents you from accessing the Course and we cannot fix it within 48 hours of your report, we will refund the full price of that Course.

6.2 Payments made by mistake. If you pay twice for the same Booking, pay more than the price, or pay for a Booking we do not activate, we return the extra or unused amount. This is not a refund of a sale.

7. How to report a problem

7.1 Contact us on WhatsApp 01032107593 within 7 days of the problem. Include your name, the Course, your Booking details and screenshots of the problem.

7.2 We check the problem against our records and try to fix it first. A problem with your own device or connection is not a delivery failure.

7.3 If money is due to you under section 6, we return it by the method you used to pay (InstaPay or Vodafone Cash) within 7 days of our decision.

8. Errors in Course Materials

If you find an error in the Course Materials, tell us and we will correct it as soon as we reasonably can. Correcting an error does not entitle you to a refund.

9. Payment disputes

If you reverse or dispute a payment without a valid reason after your access has been activated, we may suspend or close your Account as described in section 14.3 of the Terms. Raising a genuine complaint with us or with the Consumer Protection Agency is never treated as a breach.

10. Access expiry

Access ends at 23:59 Cairo time on the Course's Exam Date (Terms, section 8). The end of access is not a reason for a refund. Extensions apply only as set out in the Terms, section 8 (exam deferrals and resits).

11. Your legal rights

Nothing in this policy limits any right you have under Egyptian consumer protection law.

12. Contact